Woman with boy on her arm in front of motor caravan in the Truma service workshop

Customer service

The Truma customer service team is there for you if you require any help with your Truma product. Use the following options to contact us: Write to us or give us a call.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand.

You'll find this on the type plate on the appliance.


Your details

Please choose the right salutation
Please enter your first name.
Please enter your surname.
Please enter the house number and street name.
Please enter your postcode.
Please enter the name of your place of residence.
Please indicate the country in which you live.
Please enter a telephone number for possible queries.
Please enter a valid e-mail address.

Your device

Please indicate the device's area of use
Please enter the product's name.
Please enter the serial number of the device in question.
Please enter the vehicle type.
Please enter the name of the manufacturer.
Please enter the vehicle model name.
Please confirm that you have read and understood the privacy statement.

 


Your details

Please choose the right salutation
Please enter your first name.
Please enter your surname.
Please indicate the country in which you live.
Please enter a telephone number for possible queries.
Please enter a valid e-mail address.
Please confirm that you have read and understood the privacy statement.

 


Your details

Bitte wählen Sie die passende Anrede
Please enter your first name.
Please enter your surname.
Please enter a telephone number for possible queries.
Please enter a valid e-mail address.
Please confirm that you have read and understood the privacy statement.


 

One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, want to arrange an appointment with a Truma Service technician or urgently need help for a serious problem? Simply call the Truma Service number. You will be connected automatically with a responsible employee.

So that we can also assist you outside Germany quickly and competently, we also need the postcode of the place you are staying.

Service Helpline

Service times

Due to the current situation we have restricted or service times.

Monday to Thursday from 8 a.m. to 4:30 p.m.
Friday from 8 a.m. to 1 p.m.

Services

  • Technical information about products
  • Fault diagnosis and help with the repair or fault rectification
  • Installation and product advice
  • Scheduling the Truma Service technicians
  • Arranging an appointment at the Truma Service workshop in Putzbrunn
  • Help with Service Partners at your holiday location – also in English and French