Customer service
The Truma customer service team is there for you if you require any help with your Truma product. Use the following options to contact us: Write to us or give us a call.
If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand.
Attention! Due to maintenance work on the telephone system we will be
on Tuesday, 9.02.2021 from 16 - 18 o'clock not or only limited reachable!
One number for all cases:
Do you have a question about a product, want to arrange an appointment with a Truma Service technician or urgently need help for a serious problem? Simply call the Truma Service number. You will be connected automatically with a responsible employee.
So that we can also assist you outside Germany quickly and competently, we also need the postcode of the place you are staying.
Service Helpline
Due to the current situation we have restricted or service times.
Service times:
Monday to Thursday from 8 a.m. to 5 p.m.
Friday from 8 a.m. to 3 p.m.
Saturday from 8 a.m. to 1 p.m.
Services
- Technical information about products
- Fault diagnosis and help with the repair or fault rectification
- Installation and product advice
- Scheduling the Truma Service technicians
- Arranging an appointment at the Truma Service workshop in Putzbrunn
- Help with Service Partners at your holiday location – also in English and French
Please select your product category
Please select your product family
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